Support Center

Shipping and Handling

Last Updated: Mar 29, 2017 10:10AM EDT

Shipping to an APO/FPO or Overseas address


The President’s Volunteer Service Award exclusively uses UPS for shipping and handling of all orders. UPS does not ship to APO/FPO or overseas addresses. Please utilize a domestic street address. Frequently, Certifying Organizations at military APO addresses will use a domestic address that can forward the package via USPS. If this is not an option for you, please contact Customer Service for further assistance.

 

Adding a Shipping/Billing address to the order


Once you are on STEP 3.1: Select a shipping address follow the direction below. 
  • If the address you would like to use is displayed, click “Use This Address.”

  • Please provide a street address, as we cannot ship to P.O. Boxes. Providing a P.O. Box will delay your order.

  • If you would like to ship to a different address, click the red link “New Address.” When all fields are completed, click “Save Address and Continue.”
     

  STEP 3.2: Select a billing address.
  • If the address you would like to use is displayed, click “Use This Address.”

  • If you would like to enter a different billing address, click the red link “New Address.”

  • When all fields are completed, click “Save Address and Continue.”
     

Choosing a Shipping Method

On Step 4:Choose your shipping method follow the direction below.
 
  • Enter your Requested Delivery Date. We recommend you request your order be delivered to you a minimum of 3–5 business days before your ceremony date. Selecting the UPS delivery speed options below will allow you to determine when you will receive your order.

  • The email address associated with the shipping address information will be the recipient of the UPS notifications and will be sent a confirmation email.

  • PVSA will occasionally distribute a promotion code for discounts. If you have a Promotion Code, enter the code on this page and click “Verify.”

  • Select the delivery speed.
     

All orders have a 10-business day production time, and it is not possible to expedite production. If you select a rush shipping method, the estimate shipping time will be in addition to the 10-day production estimate.

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